Frequently Asked Questions
Everything you need to know about shopping with Carrolls Irish Gifts.
Do you offer international shipping?
Yes, we ship our authentic Irish gifts worldwide. Shipping costs and delivery times vary depending on the destination country and the weight of your order.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor its progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that certain items like earrings or personalized goods may be excluded for hygiene and customization reasons.
Are your products authentically Irish?
Absolutely. We take pride in sourcing high-quality, traditional Irish products, including Aran knitwear, Guinness official merchandise, and locally crafted jewelry.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Will I have to pay customs or import duties?
For orders delivered outside of the EU, customs duties or import taxes may apply. These charges are determined by the destination country and are the responsibility of the recipient.